Our Response to COVID-19


As part of the on-going response to COVID-19 it has been necessary for mental health service providers to make changes in their operations. The Centre for Treatment is no exception, and we endeavour to keep our clients informed about the modifications that we continue to make to adapt to the ever-evolving situation. These policies may change as circumstances demand it. If you have any questions, people contact your therapist or the office coordinator.


Last Updated: May 24, 2020


E-Therapy and In-Person Therapy


On May 14th the Government of Ontario announced that as of Tuesday May 19, assuming trends in key public health indicators continue to improve, certain medical services – including in-person counselling – can resume, provided that practitioners are ready to implement the required infection and prevention measures. However, the various colleges that regulate mental health practitioners in Ontario have advised that given that the risk of infection continues to exist, in cases where clinicians have the option of providing e-therapy or in-person therapy, they are advised to still choose e-therapy.


Therefore associates at The Centre will be continuing to provide e-therapy for the time being with minimal in-person services only where they are deemed essential.



The Following Information is Important for Anyone with an Upcoming In-Person Appointment




We are asking all clients to screen themselves for any potential symptoms of COVID-19 before coming to our offices in person.


If you have at least one of the following symptoms:

•fever              and/or              •new onset of cough or difficulty breathing




At least two of the following symptoms:




•sore throat                            

•runny nose                           

•stuffy or congested nose

•lost sense of taste or smell   

•hoarse voice                          

•difficulty swallowing

•digestive issues (nausea/vomiting, diarrhea, stomach pain), or

•for young children and infants: sluggishness or lack of appetite


Please delay your visit and contact your health care provider, or Telehealth Ontario (1-866-797-0000). Anyone currently experiencing symptoms of illness should not come to The Centre for an in-person appointment. If you are ill and have tested negative for COVID-19, please wait until 24 hours after your symptoms resolve completely before visiting The Centre.


Closure of Our Waiting Room


In order to reduce risk, The Centre will no longer be allowing clients to use our waiting room to wait for their therapist before their appointment. All clients are asked to wait outside of the building until contacted by their therapist. When contacted by their therapist clients may enter the building and proceed directly into the office of their therapist – the therapist will not meet them in the waiting room unless necessary. In cases of poor weather those without a vehicle may wait in the lobby of the building while keeping 2 meters distance from others.


Requesting All Clients Wear Masks


We request that all clients visiting The Centre to wear a masks while moving through the common areas of the building. Clients may remove their masks once they have entered their therapist's office, and put their masks back on before exiting the office.


If a Case of COVID-19 Occurs at The Centre


As per current guidelines regarding contact tracing of COVID-19, we will be contacting anyone who may have been exposed to a confirmed case of COVID-19 at The Centre while taking steps to ensure the privacy and confidentiality of our clients. If we are informed of a person with a confirmed positive case having visited, The Centre will be immediately closed until the situation can be appropriately addressed.